Privacy Policy

Last Updated: May 15, 2026

1. Introduction

glimmer-ignition ("we," "our," or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or visit our website glimmer-ignition.com.

2. Information We Collect

2.1 Information You Provide

When you use our services, we collect:

• Personal identification information (name, email address, postal address)
• PPS (Personal Public Service) number for benefit applications
• Financial information necessary for means testing
• Health information relevant to medical card applications
• Household composition details
• Details about your current benefits and entitlements

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Device information

3. How We Use Your Information

We use your personal information to:

• Assess your eligibility for state benefits
• Prepare and submit benefit applications on your behalf
• Communicate with you about your case
• Correspond with government departments
• Improve our services
• Comply with legal obligations
• Maintain records as required by law

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Contract: Processing is necessary to fulfill our service agreement with you
• Consent: You have given clear consent for specific processing activities
• Legal Obligation: Processing is necessary to comply with Irish law
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided your rights are protected

5. Information Sharing and Disclosure

We may share your information with:

• Government Departments: Department of Social Protection, HSE, local authorities as necessary to process your applications
• Legal Advisors: When necessary for appeal processes
• Service Providers: Third-party providers who assist in our operations (subject to confidentiality agreements)

We will never sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted data transmission
• Secure storage systems
• Access controls limiting who can view your information
• Regular security assessments
• Staff training on data protection

7. Data Retention

We retain your personal information for:

• Active cases: Duration of service provision plus 7 years (in compliance with Irish legal requirements)
• Unsuccessful applications: 3 years from case closure
• Website analytics data: 26 months

8. Your Rights

Under GDPR, you have the right to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (subject to legal retention requirements)
• Restriction: Request limitation of processing
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact us at [email protected]

9. Cookies

Our website uses cookies to improve user experience. For detailed information, see our Cookies Policy.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Material changes will be communicated to active clients via email.

13. Contact Information

For privacy-related questions or concerns, contact:

glimmer-ignition
42 Merrion Square East
Dublin 2, D02 PF84
Ireland
Email: [email protected]

14. Supervisory Authority

You have the right to lodge a complaint with the Data Protection Commission (DPC) if you believe your data protection rights have been violated:

Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Ireland
Phone: +353 (0)761 104 800
Email: [email protected]