We're here to help you navigate the benefits system.
For inquiries, service requests, or general questions:
We typically respond within 24 hours during business days.
glimmer-ignition
42 Merrion Square East
Dublin 2, D02 PF84
Ireland
We operate primarily online and via email for your convenience.
Monday - Friday: 9:00 AM - 5:30 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed
Bank holidays: Closed
We've designed our service to be accessible and convenient. Here's how to get in touch:
The fastest way to get started is to complete the form on our homepage. This helps us understand your needs immediately and prepare for our initial consultation.
Email us at [email protected] with your name and reference number. We'll respond promptly with updates on your case.
If you're not ready to commit to a service but have questions about eligibility, our process, or pricing, email us. We're happy to provide guidance.
If you're facing an imminent deadline or have been notified of a benefit termination, mark your email as "URGENT" in the subject line. We prioritize time-sensitive cases.
We aim to respond to all inquiries within 24 hours during business days. Form submissions typically receive a response within 12 hours.
Once you've engaged our services, we conduct consultations via phone, video call, or email—whatever works best for you. Initial contact is handled via email to ensure we have all necessary details in writing.
Our primary operations are conducted remotely for efficiency and convenience. However, if you're in Dublin and would prefer an in-person meeting, we can arrange this for existing clients. Email us to schedule.
When you contact us, it's helpful to have your PPS number, recent benefit correspondence (if any), and a general idea of your current living situation and income. Don't worry if you don't have everything—we'll guide you through what we need.
Based in Dublin, we serve pensioners across all 32 counties of Ireland. Distance is no barrier—our remote service model means you get the same expert support whether you're in Dublin city center or rural Donegal.
Complete our online form and we'll be in touch within 24 hours.
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